More often than not you read one of my posts ranting about the terrible service I received at a local store, targeting some unsuspecting victim, but this time is different.
I regret the fact it has taken me so long to write this post as my experience was this past Saturday, but I am dealing with some personal issues at the moment and have not been up for dozens of posts as I usually do. Since you all are like family to me, I would like to share with you, I suffer from BPD (borderline personality disorder) as well as bi-polar disorder and deal with manic depression. It’s a lot on my plate, but I’ve made it 23 years so far and I’m not letting the monster win now.
I want to tell you about my shopping experience I had this past Saturday though because I am still mesmerized by it. If any of you know me personally, you may/may not be well aware of the fact that I do not have a lot of self-confidence. Part of them stems from my past and part of it is just based on the fact that I hate my body. I don’t feel sexy, I don’t feel pretty, I’m just average. I’ve birthed two children, but beside that I was in a terrible car accident back when I was 16 leaving my body to feel like an 60+ year old woman is trapped inside. I have the stretch marks (which I’m not ashamed of) but I also have that pouch and it never seems to go away. I have deemed it my enemy.
Onto my story. I walked into a clothing outlet store, Maurices, because I knew they were having great clearance deals as well as many other awesome sales to take advantage of. The jeans were B1G1 1/2 off and the tanks were B2G1 FREE; what’s not to love?!?!
I spent about twenty minutes roaming the clothing racks and found a few different articles of clothing to try on- couple cute tanks, a dress, a sweater. I was given a dressing room, it even had my name on it AND it was spelled correctly!!! I walked in with the clothes I longed to fit in, already dreading my second enemy, the mirror. The dress was too awkward, the sweater too not-my-style, but the tank actually fit me! I faced the mirror and was actually quite impressed by what I saw, or didn’t see. The top was pretty, but not too busy and it wasn’t fitted which meant my pouch wouldn’t be the center of attention. Another plus was it didn’t puff out making me look like I’m six months pregnant. I gave the rest of the let downs back to one of the workers and was on my quest again. I walked around aimlessly for nearly ten minutes, I probably looked like the baby bird from ‘Are you My Mommy’, a Dr. Seuss book, trying to figure out what I was doing at the store. Finally, someone approached me.
As I saw her walking up to me with her big smile, I couldn’t help but smile back, it was contagious. From the minute she began talking to me, I felt different, like I was important to her.
She made me feel like I matter.
That’s big. More often than not, an employee will ask if you have found everything okay or need help locating anything and then walk away to ask other customers the same question.This worker was different though. She never left my side, unless she was trying to find me a different size or color or style of one of the clothing items. In the simplest of terms, this woman was wonderful.
It has been ages since I’ve had such awesome customer service at a clothing store. Not only did she help me find everything I was looking for, she didn’t rush me. She didn’t act like I was a pain in the a** (because I’m not the easiest person to deal with). I voiced my concerns, my interests, and she was right there to help me shatter any doubt that had began to appear. I tried on at least half a dozen different pairs of jeans and quite a few tops and she would be right outside my dressing room waiting for the big reveal. Her compliments were what I needed to hear, but they weren’t forced, they were sincere.
Did I mention the store had closed at 5 and I was still playing dress up? She informed me she was going to turn the music off, but that was no cue for me to rush, I could just take all the time I needed.
After modeling everything and deciding on the clothes I really liked, she was right there at the register to help me out too. Their store didn’t have my particular size in a couple items, but that didn’t stop her. She was able to order them online and have them shipped to the store for me.
I left the store 25 minutes after closing and I think that’s the happiest I had ever been going clothing shopping. I am not trying to talk this woman up as a saint, but she does deserve a shout out for her amazing efforts she puts in to her job.
Not once did I feel like she was annoyed with helping me or the fact she had to walk back and forth to the jean rack at least 6 times bother her. She never let on. She addressed me by my name, she complimented me, she helped me acknowledge that I deserve to feel beautiful and confident regardless of my stupid pouch. I may still have shotty self confidence, but every time I put on one of my new pairs of jeans or wear that top, I think of the passion this woman showed to me and I am able to sort of ignore the small bit of doubt.
I appreciate you and am in awe of your beauty.
And I thank you.
So much; for making me feel like I matter.